Payon Agency is a design and engineering studio based in Mississauga, Ontario, Canada. We design and build websites, web applications, chatbots, AI agents, and automation systems for clients worldwide.

If you have any questions about how we handle your data, you can reach us directly at hello@payon.agency — we will respond within 7 business days.

When you fill out our project inquiry form, we collect:

• Your name
• Your email address
• Your service type and budget range
• Your project description

We do not collect payment information, government identification, or sensitive personal data through this website. Payment is handled separately through secure invoicing platforms.

We use the information you provide to:

• Respond to your inquiry promptly and meaningfully
• Understand your project requirements and scope your engagement
• Communicate about services you are interested in
• Provide, deliver, and support the services you engage us for

We do not sell, rent, trade, or share your personal information with third parties for marketing or commercial purposes. Ever.

For visitors in the EU or UK (GDPR / UK GDPR): We only process your personal data when (a) you have given explicit consent by submitting our inquiry form; (b) processing is necessary for pre-contractual steps, such as discussing your project; or (c) we have a legitimate interest — such as improving our services — always balanced against your privacy rights.

For visitors in Canada (PIPEDA): We collect, use, and disclose personal information only with your knowledge and consent, and only for the purposes identified at the time of collection.

This website uses Google Fonts to render typography. Your browser makes a request directly to Google's servers to load font files, which may transmit your IP address to Google as part of that request. We do not use Google Analytics, advertising pixels, session recording tools, or any other tracking technologies.

Project files and correspondence may be handled via email and secure cloud storage. These platforms operate under their own privacy policies and security standards.

This website does not use tracking, advertising, or analytics cookies. Google Fonts may cache font files in your browser's local storage as a standard web performance mechanism — this is not a tracking cookie and contains no personally identifiable information.

Your information is stored in professionally managed, access-controlled systems. We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or loss.

Any subcontractors engaged on client projects are required to maintain confidentiality and are bound by non-disclosure obligations equivalent to those we uphold.

We retain inquiry and project-related information only as long as necessary to fulfil the purpose for which it was collected. Data related to completed projects may be retained for up to 3 years for legal and accounting purposes, after which it is securely deleted. You may request earlier deletion at any time.

Because we work with clients globally and use internationally-operated platforms, your information may be stored or processed outside your country of residence. We take appropriate steps to ensure any such transfers comply with applicable international data protection laws and that your information remains protected to the same standard described in this Policy.

Depending on where you reside, you have specific rights regarding your personal information:

To exercise any of these rights, email us at hello@payon.agency. We respond within 7 business days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our site, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date at the top. For significant changes, we will make reasonable efforts to notify affected clients directly.